Hosting4unow's Terms of Service are strictly enforced. By purchasing one of Hosting4unow's products, you agree to follow and abide to these rules set forth below. Failure to comply is cause for immediate suspension/termination of your account and all accounts that may be under your name. Further action may be taken by the discretion of Hosting4unow.

Accepting Hosting4unow's Terms of Service means you have read the following:

1. Payment of Fees

1.a Hosting4unow may charge the following fees where applicable. All such fees are subject to change with or without notice.

1.b Hosting4unow may charge a setup fee where applicable on any product. These fees are subject to change and without notice.

1.c Hosting4unow may charge a Service Fee when applicable. These fees may be charged for fixing/assessing a technical problem with your account, technical support time outside of our normal support hours/normal support terms.

1.d Hosting4unow will notify you by e-mail/phone if any outstanding fees are due. You will be given a grace period of 4 days to pay any fee(s) before your account is suspended.

1.e Hosting4unow accepts payments made by Paypal, Credit Card(Visa/Mastercard)through Paypal, and Moneybookers.

2. Non-Refundable

2.a All payments paid to Hosting4unow are non-refundable. Certain promotional tools, e.g. "Money back guarantee" may provide exception to this rule. On certain occasions, Hosting4unow may refund a payment made on accident/wrong payment. Only with approval by a Hosting4unow officer may you receive a refund or partial refund. You may be subject to a service fee while Hosting4unow processes your claim.

2.b Any refund approved by Hosting4unow will be pro-rated based upon the number of days for which service remains unused as of that renewal date.

3. Reseller Services

3.a Hosting4unow agrees to provide you with reseller services according to the plan purchased by you upon ordering/activation. Hosting4unow reserves the right to amend any such services without prior notice to you and reserves the right to amend any fees applicable to your chosen service. You agree to receive periodic e-mails from Hosting4unow regarding issues of billing, service, and server updates.

3.b Hosting4unow agrees to offer support to the reseller only. No end user support will be offered unless with the discretion of any Hosting4unow technical staff member. For technical issues apart from the server infrastructure (PHP code, databases, etc) fees of $60/hr with a minimum of 1/2 hour billed may be charged for technical support. The reseller will be notified of potential fees and no charged support will be performed without authorization from the reseller. You are responsible for paying any outstanding fees due at the time of service. Failure of payment may be cause for immediate suspension/ termination of your account and all accounts under your reseller package.

3.c By purchasing a reseller package, you agree to follow both the Acceptable Use Policy as well as the guidelines outlined in this document. Also, you agree that your clients will also abide by the rules in the Acceptable Use Policy as well as the guidelines outlined in this document. Failure to comply may be cause for immediate suspension/termination of your account and all accounts under your reseller package.

3.d Hosting4unow will not be held responsbile for any lost data due to your negligence or that of your clients. All data lost is your responsbility.

3.e Hosting4unow reserves the right to offer promotional e-mails, coupon codes, and/or discounts to any and all reseller clients. These promotional offers may be sent either phone or e-mail.

4. Term

4.a The term of this agreement is one (1) month. Hosting4unow reserves the right to accept pre-payment for any given service and from time to time offer incentives for such payments. Even with pre-payments, this agreement;however, shall remain for one (1) month.

5. Suspensions/Termination

5.a Hosting4unow reserves the right to suspend any account associated with Hosting4unow at any given time without warning. Information will be sent to the account owner explaining why Hosting4unow may have suspended the account. Upon receiving notice, the account holder will have a grace period of 3 days to fix any breach to either the Acceptable Use Policy or Terms of Service agreements. If the breach is not corrected within 5 days, the suspended account will be terminated with or without notice. All files associated with the account will be terminated without backup. Service charges will still continue on the account as if the account was never suspended, it is your responsibility to cancel your account after suspension/termination. Recurring charges will be charged, and failure to comply with requested payments may result in legal action against you and/or your party.

5.b Termination shall include the permanent removal of any and all of your information from the Hosting4unow servers. Such data may not be made available to you after such termination. You may not take legal action against Hosting4unow for losing/deleting any personal and confidential information upon and after termination.

5.c After suspension/termination, Hosting4unow will not provide any refund of any kind for the day(s) durign which your account has been suspended/terminated. Only upon approval by a Hosting4unow officer will a refund be issued.

6. Information Usage

6.a Hosting4unow reserves the right to disclose any information Hosting4unow may collect from you and/or maintain with respect to you, including, but not limited to, account information, billing address, blling name, date of birth, site statistics, user statistics, domain information, correspondence to or from Hosting4unow concerning your account, or other information in which Hosting4unow maintains, to the public or private third parties as applicable law may require or permit.

7. Setup Time

7.a Setup times may vary depending on product/service. Hosting4unow strives to uphold all service setup times to be less than 24 hours upon payment receipt; however, all orders are subject to a setup time of 24-72 hours.

8. Chargebacks and Refunds

8.a Simply doing a chargeback for a product or service as a means for non-payment, refusal to pay, and/or accidental payments is not negotiable. A completion of a chargeback without the prior consent of Hosting4unow Solutions may be cause for suspension/termination of your account. Also, a completion of a chargeback without notifying Hosting4unow may be cause for legal action against you and/or your party.

8.b Legitimate refunds are reimbursements that are authorized and approved by Hosting4unow Solutions. Requests for a refund within 30 days of purchase is considered a legitimate request. Hosting4unow Solutions will approve requests for a refund within 30 days of purchase date. Approved refunds may be reimbursed the full amount, excluding any applicable fees that may apply.

8.c Refunds demanded from a Paypal dispute is strictly prohibited. If you dispute by Paypal against Hosting4unow without the prior consent of Hosting4unow Staff, legal action may be taken against you and your party. If a dispute is issued to us by Paypal because of your doing, a $10 service and action fee will be issued to your account. Hosting4unow will not reimburse funds through a dispute without proper cause. Disputes of refunds after the 30 Day Money Back Guarantee is no longer considered legitimate.

9. Notices

9.a Any notice under this agreement shall be given by Hosting4unow to you by e-mail. Hosting4unow will send the notice to the e-mail registered at the commencement of this agreement or to the e-mail Hosting4unow is advised. Our sending of the notice is considered to be sufficient regardless of your receipt. E-mail addresses that are not up to date are deemed the customer's responsibility and will be held responsible for all charges/notices to that e-mail. It is strongly advised that you keep all your contact information up to date under this agreement.

9.b. Any notice made by you will be via our support e-mail addresses or through our ticket support system. Failure to notify Hosting4unow of any contact information, billing information, or cancellation is deemed the customer's responsibility and will be held accountable for any notices/charges to the account.

10. Warranty and Limitations/Uptime Guarantee

10.a Hosting4unow strives to maintain operation of Hosting4unow services; however, some aspects of opreation are beyond the control of Hosting4unow. Hosting4unow does not in any way warrant or otherwise guarantee the availability of our system or servers and is not responsible for any delay or loss of data, lack of connection, slow connection, or any other such issues whether due to the active or passive negligence of Hosting4unow.

10.b. Hosting4unow is proud to offer a 99.9% uptime guarantee. This guarantee does not cover downtime due to mistakes on the clients behalf, due to account suspension or due to hardware failure. Clients may be eligible for a full refund of that month's service or a free month of service on behalf of actual downtime. Actual downtime is when any service that you pay for is down for more than 15 consecutive minutes. From the minute the actual downtime occurs to the minute the service becomes active again will be the statistics used when computing refunds/credits.

10.c You agree to waive your claim for any damages, loss of profit or business as a result of any action associated with Hosting4unow's services, including, but not limited to, server downtime and lack of available service.

11. Change without notice

11.a This agreement may be amended at any given time without notice. All changes will go into effect immediately. It is your responsibility to check for updates to this agreement. Hosting4unow will make the determination of anything that is deemed inappropriate under this agreement.

12. Uptime Guarantee SLA

12.a To be eligible for this SLA, your account must be in good standing. All requests for credit or refunds should must fulfill these requirements: - Request must be submitted using the ticket system
- Request must be submitted within 4 days of the issue in question
- Your request must include a ticket number to reference that shows the issue being reported and acknowledged.

Network Guarantee

We guarantee that the network will be available 99.9% of the time in a given month (this does not include functionality of software/services on a server), excluding scheduled maintenance. If network downtime occurs for a consecutive 15 minutes or more, the customer will be given credit for an entire month of hosting on their next due invoice.

Network uptime includes functioning of all network infrastructure including routers, switches and cabling, but does not include services, deamons, software running on your server, or hardware failure on a server. Network uptime means the network itself will be up and available.

We are not responsible for outages or circumstances beyond our control that hinder access to your site or server. The following are excluded from the free invoice credit of Service Availability:

- Scheduled downtime or maintenance (kernel, software updates, hardware upgrades or replacement) - Traffic conditions on the internet outside our network
- ISP or local problems such as Browser or DNS caching
- DDoS, Attacks, Exploits or hacked servers
- An outage from an upstream facility outside of our network
- Interruptions or failure of individual service caused by client, their employees, client's customers, friends, or family to their service.
- Inaccurate installation or configuration of software by the client or non-staff, 3rd party software, client abuse or over utilization of resources.

Occasionally servers and systems must be brought down for routine maintenance and upgrades to ensure that your site will perform optimally. However, we strive to keep such service interruptions to a minimum, and, when possible, give you advance notice of scheduled any maintenance. Scheduled service outages do not qualify for this guarantee! Downtime must be ackonwledged by a staff member, thus proof of downtime would be needed when requesting a free month.

Downtime is measured from the time the customer records such failure in the support ticket system and until a resolution is provided in that ticket.

By agreeing to these terms, you fully understand that Hosting4unow redeems the right to take action or determine if anything is inappropriate under this agreement. Hosting4unow may suspend/terminate your account if an officer determines you have violated any of the rules above. This Terms of Service may be amended at anytime without warning. Policy Updates will go into effect immediately. It is your responsibility to check for updates to this policy.